SmartLeap Studio in the context of GBS and Shared Services Center
At Smart Leap, we understand that GBS and Shared Services Centers are critical to organizational efficiency. We specialize in optimizing processes like Report Automation, Data Management, Operational Support, Financial Processes, Internal Customer Service, and Continuous Improvement. We collaborate with shared services teams to reduce costs, increase accuracy, and accelerate value delivery. Here’s how we’ve achieved it:
Challenge: The GBS team spent hours consolidating data from multiple sources to generate financial and operational reports, with manual processes prone to errors.
Solution: We developed Python scripts to automate data extraction, cleaning, and consolidation from ERP systems and spreadsheets. We implemented a workflow that generates customized reports and distributes them automatically to stakeholders.
Result: A 70% reduction in report generation time and an 85% decrease in errors, allowing the team to focus on strategic analysis.
Operational Optimization: Process Diagnosis and Improvement
Challenge: Shared processes in the Shared Services Center were slow and inefficient, with bottlenecks impacting service delivery to other areas of the organization.
Solution: We conducted a Process Diagnosis and Improvement, mapping existing workflows, identifying inefficiencies through data analysis and interviews, and redesigning workflows with a focus on simplicity and agility.
Result: A 55% increase in operational efficiency and a 40% reduction in response times to internal requests, improving internal customer satisfaction.